Shipping policy

Every Ablu order ships with tracking, and shipping is free on every order.

Processing

Orders are processed within 1 to 3 business days. You will receive an order confirmation by email, and a tracking link once your order is on its way.

Where your order ships from

We are an online-only New Zealand business and we do not hold stock in New Zealand. Our products are made for us by manufacturers in China, and your order is packed and dispatched by our supply partners there and sent directly to you. That is why delivery takes longer than a local retailer, and it is how a one-person business keeps prices where they are.

Everything is sold by Ablu Ritual. If anything is wrong, you deal with us, not the supplier.

Ablu Ritual is the trading name of Corban Turley, a sole trader based at 3A Newhaven Terrace, Mairangi Bay, Auckland 0630, New Zealand. NZBN 9429053734730. Email hello@abluritual.com or call +64 22 469 7146.

Delivery estimates

New Zealand: from 5 to 10 days once dispatched, and up to 3 weeks depending on the carrier.
United States: from 9 to 13 days once dispatched, and up to 3 weeks allowing for customs.
Canada: from 9 to 13 days once dispatched, and up to 3 weeks allowing for customs.

These are estimates, not guarantees. Rural addresses, customs or busy periods can add a few days, and occasional carrier delays can occur outside our control.

Shipping cost

Shipping is free on every order, with no minimum, to New Zealand, the United States and Canada.

Where we ship

We ship to New Zealand, the United States and Canada.

We are not shipping to Australia at the moment. Filtered shower heads and inline shower filters are regulated plumbing goods in Australia, under WaterMark and WELS, and we do not yet stock a registered unit. Rather than offer Australians only part of the range, we have paused Australian orders altogether, so Australian delivery addresses are not accepted at checkout. We will update this page if that changes.

Tracking

Once dispatched, you will receive a tracking link by email. If your tracking has not updated after several business days, email us and we will chase it up.

Duties and taxes

For orders within New Zealand there are no additional import charges. For orders to the United States and Canada, any import duties or taxes are set by your local customs authority and are the responsibility of the customer. They are not included in the price shown at checkout.