Questions, answered plainly

We ship across New Zealand, the United States and Canada. We are not shipping to Australia at the moment, see below.

Orders ship direct from our overseas manufacturing partners rather than from a New Zealand warehouse, which is why delivery takes longer than a local retailer.

Shipping is free on every order, to New Zealand, the United States and Canada. No minimum and no threshold, free is free.

Orders are dispatched within 1 to 3 business days, and you get tracking by email as soon as yours ships. Delivery windows for each country are set out in full in our shipping policy.

Not at the moment. Filtered shower heads and inline shower filters are regulated plumbing products in Australia (WaterMark and WELS), and rather than sell Australians only part of the range we have paused Australian orders until we stock a registered unit. Australian addresses are not accepted at checkout. We will say so here when that changes.

You have 30 days from delivery to change your mind on unused, unopened items. You cover return postage, and for hygiene reasons opened consumables and used shower heads are excluded. If anything arrives faulty, damaged or not as described, we will replace it or refund you, free. Your rights under the New Zealand Consumer Guarantees Act and the Australian Consumer Law always apply.

Email hello@abluritual.com with your order number and a quick photo, and we’ll sort a free replacement or refund. A real person reads every message.

Yes. It screws onto any standard handheld hose or fixed shower arm (the common half-inch fitting used in New Zealand, the US and Canada), and installs by hand in a couple of minutes, no tools or plumber needed. If your hose is an unusual size, a low-cost half-inch adapter from any hardware store sorts it.

It reduces fine sediment and chlorine taste and odour as the water flows, for a gentler, fresher-feeling rinse: softer-feeling skin and smoother, shinier-looking hair over time. It is not a drinking-water filter, it doesn’t soften hard-water minerals, and it isn’t a medical or therapeutic treatment. It’s a feel-good cosmetic upgrade to your shower.

The Ion Drop Filtered Shower Head replaces your whole head and filters through a cotton cartridge inside the handle. The Vitamin C Shower Filter is a universal inline filter that threads between your hose and the head you already have, and adds a light, fresh scent. Want a new head? Choose the Ion Drop. Happy with your head? Choose the Vitamin C filter.

The cotton Replacement Filters (20-pack) are the in-handle cartridge for the Ion Drop Filtered Shower Head. The Vitamin C filter isn’t refilled, you replace the whole unit when it’s spent.

Every few weeks, depending on your water and how often you shower. A 20-pack of cotton cartridges is 20 swaps, so it keeps one shower head going for well over a year.

No. The spray holds a strong, even flow across its three modes while it filters, even on lower-flow showers.

The Rice Water & Keratin Hair Mask is a weekly rinse-out conditioner: smooth it through damp mid-lengths after shampoo, leave three to five minutes, then rinse. Use the silicone scalp brush in the shower to work it in. It leaves hair feeling softer and looking smoother and shinier.

Machine-wash the microfibre wrap cool and air-dry or tumble low (skip fabric softener so it keeps absorbing). Rinse the silicone scalp brush and detangling brush under the shower and let them air-dry. That’s the whole upkeep.

No. Ablu is cosmetic care. We describe how things look and feel (softer-feeling skin, smoother-looking hair, a calmer rinse) and never claim to treat, cure or heal anything. That’s the honest way to talk about good cosmetic products.

Shop Pay, Apple Pay, Google Pay, and Visa, Mastercard, American Express and Union Pay. Checkout is encrypted and secure. We do not offer PayPal or buy-now-pay-later at the moment.

We’re a one-person, independent business founded and run in New Zealand, made for New Zealand, US and Canadian bathrooms. We keep the range deliberately small, our filters are refillable by design (swap the cartridge, keep the head), shipping is free on every order, and we’re honest about what our products do, and don’t.